Privacy Policy
At Flexy Credit Union (“Flexy,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Flexy App (the “App”) and related services.
By downloading, accessing, or using the Flexy App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.
Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information
- Full name, date of birth, and government-issued ID (for verification)
- Contact details (email, phone number, address)
- Financial information (account numbers, transaction history, credit/debit card details)
- Tax identification number (where applicable)
Device & Usage Information
- IP address, device type, operating system, and browser date
- App activity, login times, and transaction logs
- Location data (if enabled for fraud prevention
Biometric Data (Optional)
- Fingerprint or facial recognition data (for secure login, if enabled by user)
How We Use Your Information
We use your data to:
- Verify your identity and prevent fraud
- Process transactions, payments, and account requests
- Improve App functionality and user experience
- Provide customer support and resolve disputes
- Comply with legal and regulatory requirements
- Send security alerts, updates, and promotional offers (with consent)
How We Share Your Information
We do not sell your personal data. However, we may share it with:
- Financial institutions (for payment processing)
- Regulatory authorities (as required by law)
- Service providers (for fraud detection, cloud storage, and customer support)
- Business partners (only with your explicit consent)
Data Security
We implement industry-standard security measures, including:
- Encryption (SSL/TLS for data transmission)
- Multi-factor authentication (MFA)
- Regular security audits
- Fraud monitoring systems
Despite these measures, no method of electronic transmission is 100% secure. Users must also take precautions (e.g., strong passwords, avoiding public Wi-Fi for transactions).
Your Privacy Right
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Restrict or object to certain data processing
- Request data portability
To exercise these rights, contact us at contact@flexybank.com or through the App settings.
Third-Party Services
The Flexy App may contain links to third-party websites or services (e.g., payment gateways such as PayPal). We are not responsible for their privacy practices, so review their policies separately.
Children’s Privacy
The Flexy App is not intended for users under 18. We do not knowingly collect data from minors.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and continued App use constitutes acceptance.
Contact Us
For questions or concerns about Flexy Privacy Policy, contact:
Flexy Credit Union
Email: contact@flexybank.com
Last updated: May 2025
